SHIPPING AND RETURNS
How to buy ?
If you are a registered customer please enter your email and password provided by newandclean , otherwise fill out the form to the client.
It is your responsibility to keep your client code and password , and are solely responsible for the operations on the data.
To order , you need to add the chosen products to the shopping cart , once done , you can see a bill on the prices will be updated ( including tax ) plus shipping costs automatically calculated Store.
Finally , you must choose the desired payment and finalize / confirm purchase and will immediately receive an email order confirmation .
Value of shipments :
The shipping price will be reflected by the price , regardless of the number or products ordered .
Delivery of transfers :
The Peninsula , Balearic Islands and Portugal shipments :
Shipments to Canary :
The shipping method will be blue package.
These orders will be shipped within 48/72 hours from the time of payment.
We do not accept cash on delivery to this area .
Problems with the expedition :
Because they do not have physical store , customers can not pick up your order at our facility , we apologize for the inconvenience .
In this case, the transport and collection supported by the client. Before making such refund, the customer must contact our sales department within the specified email firstname.lastname@example.org which will indicate the return process period.
To support the return must be both product and packaging in perfect condition, no scratches , broken or damaged and including all documentation accompanying the product and its accessories.
The return of any product that comes with a clear plastic container containing the open product will not be accepted .
Neither change nor paid any items handled by the customer , misuse , breakage , etc. . In this case , you will lose the warranty.
To claim breaks , bumps or failure of any product, the customer within 24 hours from receipt to notify the same .
Must necessarily include a copy of the application form ( your email will start to do it or access the web with your email and password in the order history section) .
Please include a note with what happens to the item will not be this way you can check the technical working time to detect .
You should send the product to the address indicated by the technical service .
The customer will pay the postage for shipping from our facility and then we will pay the shipping .
Once received and verified by our team that the product is in the same condition it was sent , we will proceed to refund the amount according to the payment method used by the client .
Technical inquiries :