SHIPPING AND RETURNS

How to buy ?

If you are a registered customer please enter your email and password provided by newandclean , otherwise fill out the form to the client.

It is your responsibility to keep your client code and password , and are solely responsible for the operations on the data.

To order , you need to add the chosen products to the shopping cart , once done , you can see a bill on the prices will be updated ( including tax ) plus shipping costs automatically calculated Store.

Finally , you must choose the desired payment and finalize / confirm purchase and will immediately receive an email order confirmation .

Value of shipments :

The shipping price will be reflected by the price , regardless of the number or products ordered .

Delivery of transfers :

The Peninsula , Balearic Islands and Portugal shipments :

Orders placed before 12:00 will be shipped the same day by the delivery company TOURLINE EXPRESS .

Shipments to Canary :

The shipping method will be blue package.

These orders will be shipped within 48/72 hours from the time of payment.

We do not accept cash on delivery to this area .

Problems with the expedition :

For any other questions regarding your order, please contact via email info@newandclean.com

Because they do not have physical store , customers can not pick up your order at our facility , we apologize for the inconvenience .

returns :

If for any reason you are not satisfied with the product purchased through the Internet , has a period of 7 days from the date of delivery of the product to return it .

In this case, the transport and collection supported by the client. Before making such refund, the customer must contact our sales department within the specified email info@newandclean.com which will indicate the return process period.

To support the return must be both product and packaging in perfect condition, no scratches , broken or damaged and including all documentation accompanying the product and its accessories.

The return of any product that comes with a clear plastic container containing the open product will not be accepted .

Neither change nor paid any items handled by the customer , misuse , breakage , etc. . In this case , you will lose the warranty.

If the return is because the product or part of it went faulty procedure and conditions are the same , but in this case , obviously , yes , you will accept the package is opened.

To claim breaks , bumps or failure of any product, the customer within 24 hours from receipt to notify the same .

The customer should make proper packaging to ensure safe shipping damage .

Must necessarily include a copy of the application form ( your email will start to do it or access the web with your email and password in the order history section) .

Please include a note with what happens to the item will not be this way you can check the technical working time to detect .

You should send the product to the address indicated by the technical service .

The customer will pay the postage for shipping from our facility and then we will pay the shipping .

Once received and verified by our team that the product is in the same condition it was sent , we will proceed to refund the amount according to the payment method used by the client .

Technical inquiries :

Please for any questions write us such info@newandclean.com because if the phone call , the sales department and queries can not know the answer .